Shipping Rates & Options
By Volkan
By Volkan
Estimating costs, why a quote can be higher, carriers, transit times and address changes.
Estimating your shipping cost and delivery time
Short answer: Our shipping calculator gives you the final shipping price for the weight, size and destination you enter. Check whether your address is in a remote area, and estimate duties separately with our duty calculator. Express services usually take 1–5 business days. Using the shipping calculator The calculator is free and you don't need an account. Enter: 1. Where the package ships from (US or Turkey) and where it's going. 2. The weight of the package. 3. The dimensions (length, width and height). The results show each available courier and service with its price and delivery estimate. Is the calculator price final? Yes. The shipping price the calculator shows is the final price for the weight, size and destination you entered. Keep in mind three things it doesn't cover: - Remote-area fees. Couriers charge extra to deliver to some remote or rural addresses, typically $40–$50 depending on the courier. Use the "Check remote area" button in the results. You'll also see whether your address is in a remote area when you add it to your account. - Restricted items. The calculator doesn't check what's inside the package. See "Restricted and prohibited items: what we can ship and what happens if a package is flagged", and check your country with our trade restrictions lookup tool. - Duties and taxes in your country. These are separate from shipping. Use our duty calculator to estimate them. Checkout shows whether you can prepay them (DDP) for your destination. Some carriers also add risk or demand surcharges for certain destinations. If one applies, you'll see it at checkout before you pay. If your package arrives at a different weight or size from the one you entered, your price changes too. Checkout always uses the real, measured package. How weight is rounded We round weight up to the next whole pound. For example, a 2.3 lb package is billed as 3 lb. This applies to every courier except APC. Couriers also bill the higher of the actual weight and the dimensional (size-based) weight. A large, light box can cost more than a small, heavy one. For the maximum shipment weight, see "Weight and size limits for shipments". See "Why your shipping quote is higher than expected, and how to lower it". How long delivery takes Delivery time depends on the courier, the service, the destination country and the weather. - Express services usually deliver in 1–5 business days. - Economy services can take longer than express services. - Choosing DDP or DDU can make delivery faster or slower, because customs is handled differently. The delivery estimate shown at checkout for your shipment is the one to go by. It can differ from general ranges you see on a courier's own website. Tips for a more accurate estimate - Ask the store for the package weight and dimensions if the product page doesn't list them. - If you plan to combine several orders, estimate the combined weight and run one quote. See "Consolidating packages: how to request it, how long it takes and what it costs". - Compare a few couriers. The cheapest option isn't always the fastest. Common questions A courier's website says 1–3 days, but checkout shows a longer range. Which is right? Go by the estimate at checkout. It's calculated for your shipment, service and destination. Is the remote-area fee optional? No. The courier charges it to deliver to that address. Check it before you ship. Does the shipping price include duties and taxes? No. Estimate them with our duty calculator. Checkout shows whether DDP is available for your destination. Will I pay US sales tax? Our US warehouse is in Delaware, which has no state sales tax. If we ship within the US to another state, you're responsible for any taxes that apply there. Still need help? Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].
Why your shipping quote is higher than expected, and how to lower it
Short answer: Shipping is priced on the package's billable weight, which is the higher of its actual weight and its size-based (dimensional) weight, rounded up to the next pound. Remote-area fees, carrier surcharges and add-ons can add to that. Combining packages, asking about a smaller box and checking what you've selected at checkout are the best ways to lower it. What makes a shipping quote go up 1. Dimensional weight Couriers bill the higher of two weights: - Actual weight: what the package weighs on a scale. - Dimensional weight: a weight calculated from the box's length, width and height. A small, light item in a big box is billed by the box, not the item. That's why a light pillow or a pair of shoes in the store's oversized carton can cost more than you'd expect. 2. Rounding up We round weight up to the next whole pound for every courier except APC. A 2.3 lb package is billed as 3 lb. The rounding always goes up, never down. 3. Remote-area fees Couriers charge extra to deliver to some remote or rural addresses. The fee varies by courier and is typically $40–$50. You'll see whether your address is in a remote area when you add it to your account, and you can also use the "Check remote area" button in our shipping calculator. 4. Carrier risk and demand surcharges Carriers such as DHL, UPS and FedEx add surcharges for some destinations, for example areas they class as elevated-risk or high-demand. The carrier sets these amounts and changes them often. If one applies to your shipment, it's shown at checkout before you pay. 5. Add-ons you selected Extras you choose at checkout, such as extra protection, invoice removal or faster handling, are added to your total. For the full list and prices, see "Packing add-ons: extra protection, invoice removal and faster handling". Consolidation also has a per-package fee on the Free and Premium plans. See "Consolidating packages: how to request it, how long it takes and what it costs". How to lower your shipping cost - Combine packages. One box usually costs less than several separate shipments. If one item is very bulky, though, combining can raise the dimensional weight, and our team may recommend shipping it separately. - Ask about a smaller box. If a store packed a small item in a large box, contact our support team before you ship and ask whether it can be repacked to reduce the size. - Compare couriers and services. Prices differ between couriers and between DDP and DDU options. Check each option shown at checkout. - Check your add-ons. Remove any extras you don't need. - Check the weight you entered. If you're using the calculator, a typo in the weight or dimensions can change the quote a lot. Common questions Shouldn't 2.3 lb round down to 2 lb? No. We always round up to the next whole pound, for every courier except APC. My item is tiny, so why is the quote so high? It's probably the box. Couriers bill by size when the dimensional weight is higher than the actual weight. Contact support to ask about a smaller box. Is the remote-area fee something I can remove? No. The courier charges it to deliver to that address. You can check it before you ship. Why is there a surcharge for my country? Some carriers add risk or demand surcharges for certain destinations. The amount is set by the carrier and shown at checkout. Still need help? Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].
When will my shipment leave the warehouse?
Short answer: Once you've paid for your shipment, it usually leaves our warehouse within 1–2 business days. Weekends don't count, because our warehouses don't work on Saturdays and Sundays. If you need it out faster, you can add Urgent Handling or Express Mailout at checkout. When your shipment leaves our warehouse The normal timeline Here's what happens after you pay: 1. We pick your package from the shelf. Our team finds it and gets it ready. 2. We prepare it for the courier. The courier's label goes on and the package joins the mail-out queue. 3. It leaves our warehouse. You get an outbound tracking number to follow it to your door. All of this normally takes 1–2 business days from payment. Weekends and business days We count business days only. Neither our US nor our Turkey warehouse works on weekends, so a shipment you pay for on a Friday evening or over the weekend starts moving on the next working day. Tip: if timing matters, pay for your shipment early in the week. Speeding things up at checkout Two add-ons at checkout help your package leave sooner. They speed up different steps: | Add-on | Price | What it does | |---|---|---| | Urgent Handling | $10 | Priority processing and dispatch. We pick your package from the shelf with priority. | | Express Mailout | $2 | Your package moves to the front of the mail-out queue, so it's dispatched from our warehouse as quickly as possible. | Neither add-on changes how long the courier takes to deliver once the package has left us. That depends on the courier, the service and your destination. Express services usually take 1–5 business days, and the estimate shown at checkout is the best reference. If you asked for consolidation first If you want several packages combined into one box, consolidation comes first. It takes 2 business days, and after that you choose your shipping option and pay for the new package. The 1–2 business-day dispatch time starts from that payment. See "Consolidating packages: how to request it, how long it takes and what it costs". Asendia and Aramex shipments Asendia and Aramex shipments leave our Delaware warehouse for the carrier's New York hub every Thursday. The carrier scans them into its system there, so tracking may show little movement until then. A shipment that misses the Thursday handoff waits for the next one. To avoid that, try not to leave your order until Thursday or Friday. For more, see "Tracking your shipment: statuses, carrier hubs and customs holds". Common questions I paid yesterday and my shipment still hasn't left. Is something wrong? Probably not. Dispatch normally takes 1–2 business days after payment, not counting weekends. Can I add Urgent Handling or Express Mailout later? They're chosen at checkout when you pay for your shipment. If you've already paid, contact our support team. What's the difference between Urgent Handling and Express Mailout? Urgent Handling ($10) gives your package priority when we pick it from the shelf and prepare it. Express Mailout ($2) moves it to the front of the mail-out queue. Will Urgent Handling make the courier deliver faster? No. It speeds up our side only. Delivery time depends on the courier and the service you choose. I paid on a Saturday. When will it ship? We start on the next working day, and dispatch normally takes 1–2 business days from then. Still need help? Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].
Carriers and shipping services we use
Short answer: From the US we ship with UPS, DHL Express, FedEx, Aramex, Asendia, USPS and APC Logistics. From Turkey we ship with UPS, DHL, FedEx and Turkish Airlines (THY). Which services you can choose depends on your destination and your package, and checkout shows every option available for your shipment. Who we ship with Carriers by origin | Ships from | Carriers and services | |---|---| | United States | UPS (including its different services), DHL Express, FedEx Priority, FedEx Economy, FedEx International Connect Plus, Aramex, Asendia, USPS, APC Logistics | | Turkey | UPS, DHL, FedEx, THY (Turkish Airlines, with local delivery) | For the countries we ship to, see "Where we ship from and to". How you choose a service You pick the carrier and service yourself when you pay for your shipment. For each option, checkout shows the price and a delivery estimate, so you can compare them side by side. You can also compare options before you buy anything with our shipping calculator. See "Estimating your shipping cost and delivery time". Why you don't see every carrier Not every service is available for every shipment. The options you see can depend on: - your destination country and address - your package's weight and size If a carrier isn't listed at checkout, it isn't available for that shipment. You can't use your own carrier account or your own label with us. See "Shipping labels, carrier accounts and other forwarders". How the carriers differ There's no single best carrier. Each one suits different needs, so compare the price and the estimate for your own shipment: - Delivery time. Express services usually take 1–5 business days. Economy services can take longer. The estimate at checkout is the one to go by. - Weight rounding. Every carrier except APC rounds your package weight up to the next whole pound. With APC, the weight isn't rounded up to a whole pound. - Hub handoff. Asendia and Aramex shipments go from our Delaware warehouse to the carrier's New York hub every Thursday before they're scanned. See "Tracking your shipment: statuses, carrier hubs and customs holds". - Surcharges. Some carriers add remote-area or risk surcharges for certain addresses and destinations. If one applies, you see it at checkout before you pay. Common questions Which carrier is the cheapest? It depends on your destination, weight and size. Compare the options in the shipping calculator or at checkout. Can I ask you to use a carrier that isn't listed? The services listed at checkout are the ones available for your shipment. Our support team can tell you why a specific one doesn't appear. Can I ship from Turkey with Aramex or Asendia? No. From Turkey we ship with UPS, DHL, FedEx and THY. Still need help? Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].
Weight and size limits for shipments
Short answer: You can ship up to 150 lb in one shipment. Heavy or large packages may carry overweight or oversize charges, which vary by courier. If one applies, you see it at checkout before you pay. The 150 lb limit Each shipment can weigh up to 150 lb. This is the total weight of the package we send, so if you consolidate several packages into one box, the combined box counts. If your items together would go over 150 lb, contact our support team before you request consolidation or pay, and we'll help you plan the shipment. Overweight and oversize charges Couriers can charge extra for packages that are especially heavy or large. These charges: - vary by courier and service, so the same box can cost a different amount with each carrier - are shown at checkout, so you always see them before you pay - are set by the courier, which is why we don't list fixed amounts here Size limits also differ from courier to courier, so a service that suits a small box may not be offered for a very large one. Checkout shows the options available for your package. Tip: if your package is heavy or bulky, compare several couriers at checkout or in our shipping calculator. Prices can differ a lot between them. How your weight is measured Two rules decide the weight you pay for: - Dimensional weight. Couriers bill the higher of the actual weight and the dimensional (size-based) weight. A large, light box can cost more than a small, heavy one. - Rounding. We round weight up to the next whole pound. For example, a 2.3 lb package is billed as 3 lb. This applies to every courier except APC. For ways to lower the billable weight, see "Why your shipping quote is higher than expected, and how to lower it". Before you ship something big - Ask the store for the weight and dimensions if the product page doesn't list them, and run a quote first. See "Estimating your shipping cost and delivery time". - Think twice before consolidating very large items. One bulky item can push the whole box into a higher dimensional weight. See "Consolidating packages: how to request it, how long it takes and what it costs". - Check the destination. Some addresses have remote-area fees on top of the shipping price. Common questions What's the maximum weight I can ship? Up to 150 lb per shipment. How much is the oversize fee? It depends on the courier and service. You see the exact charge at checkout before you pay. Why doesn't a courier appear for my package? Your package may be too heavy or too large for that service, or the service isn't available for your destination. My package weighs 10.2 lb. Why am I charged for 11 lb? Weight is rounded up to the next whole pound for every courier except APC. Dimensional weight may also be higher than the actual weight. Still need help? Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].
Shipping labels, carrier accounts and other forwarders
Short answer: We don't accept your own prepaid shipping label or your own carrier account for shipments leaving our warehouse, and we don't ship to other package forwarding addresses. Returns to a US seller work differently: there, a label from the seller is welcome. Your own label or carrier account You can't send us a prepaid label, or give us your own UPS, DHL, FedEx or other carrier account number, for a shipment from our warehouse to you. Every shipment goes out on one of the services offered at checkout, with the label we create for it. The good news is that you can still choose. Checkout shows every carrier and service available for your package and destination, with the price and delivery estimate for each. See "Carriers and shipping services we use". Shipping to another package forwarder We don't ship to the address of another package forwarding or reshipping service. Your shipment has to go to the recipient's own address. If you're not sure whether we deliver to your country, see "Where we ship from and to". Returns are different Sending an item back to a store or seller in the US is a return, not a forwarded shipment, and labels work differently there: - If the seller gives you a return label, send it to us and we'll attach it. A $10 handling fee applies. - If you'd like us to provide the label, we charge the courier cost plus $10. - QR-code returns aren't accepted for now, because they need the package to be taken to a drop-off location in person. If the seller offers no other option, contact our support team. For the full process, see "Returning a package to a US seller". Labels from stores are fine This is only about shipments leaving our warehouse. Stores and sellers ship to your ForwardMe address with their own labels all the time, and that's exactly how it should work. Just make sure your suite number is on the label. See "What is a suite number and why does it matter?". Common questions I have a discounted rate with a carrier. Can I use my account? No. Shipments from our warehouse only go out on the services shown at checkout. Can I print my own label and send it to you to attach? Not for a shipment to you. The only exception is a return to a US seller, where you can send us the seller's return label. Can you ship my package to another forwarder's address in my country? No. We only ship to the recipient's own address. The seller sent me a QR code for the return. Can you use it? Not for now. QR-code returns need an in-person drop-off. Ask the seller for a printable label, or contact our support team if there's no other option. Still need help? Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].