Short answer: You get your own warehouse address in the US or Turkey, shop online with it, and we receive your packages there. When you're ready, you choose a delivery address and a shipping option in your account and we send the package to you. Nothing ships until you ask us to.
Step by step
- Sign up. Signing up is free. You can compare Free, Premium and VIP benefits in "Free, Premium and VIP: what each plan includes" and on our membership page.
- Find your address in your dashboard. Your warehouse address and your personal suite number appear in your account after you log in, not on our public website. You can switch between your US address (Delaware) and your Turkey address in the dashboard.
- Shop online with your full address. At the store's checkout, enter your ForwardMe address exactly as shown, including your suite number (it usually goes in Address Line 2). You buy from the store directly. You don't need to order through our website.
- Tell us what's coming (recommended). Add the tracking number and contents under Expected Packages so we can match your package quickly.
- We receive and log your package. We log packages into your account within 24 hours at the latest, usually the same day, and email you when your package is ready.
- Add your delivery address. Save the address you want the package delivered to in your Address Book. We don't need it when you sign up, only when you ship.
- Create your shipment. Select the package (marked Action Required), fill in the customs declaration, add any extras or a consolidation request, and mark it Ready to Ship.
- Choose a shipping option and pay. You'll see the available couriers, prices and delivery estimates at checkout.
- Track it. Once your package leaves our warehouse, you get a tracking number for the international shipment.
Nothing ships automatically
We hold your packages until you create a shipment. This lets you wait for several orders and combine them. Consolidation takes 2 business days. Keep an eye on your free storage period, though. See "Free storage periods and storage fees" for the details for your plan.
Two different tracking numbers
- Inbound tracking is the number the store gives you. It follows the package from the store to our warehouse.
- Outbound tracking is the number we give you once we ship. It follows the package from our warehouse to your door.
A store's order number is not a tracking number.
Your suite number matters
Your suite number is how we know a package is yours. Without it, a package may be logged to an "Unknown" account and take longer to reach you. There's no fee to match it, but you can avoid the delay by always including your suite number and adding your orders under Expected Packages.
No US sales tax on your Delaware address
Our US warehouse is in Delaware, which has no state sales tax, so most US stores don't charge sales tax on orders shipped to your ForwardMe address. We also offer domestic shipping within the US. If we ship to an address in another state, you're responsible for any taxes that apply there. Import duties and taxes in your own country are separate.
Where we ship from
We ship from our warehouses in the US and Turkey. We don't have a UK warehouse at the moment.
When a store won't take your order
If a US or Turkish store declines your card, blocks international buyers or needs local phone verification, our Personal Shopper team can buy the item for you. See "Personal Shopper: when you need it and how to place a request".
Common questions
I signed up. Where's my US address and suite number? Log in and look in your dashboard. Your US and Turkey addresses are shown there, together with your suite number.
When do I give you my home delivery address? When you're ready to ship. Add it to your Address Book, then choose it while you create the shipment.
Will you forward my package as soon as it arrives? No. You create the shipment yourself when you're ready, so you can wait for more packages first.
Do I have to order through the ForwardMe website? No. Shop on any store's site and enter your ForwardMe address at checkout.
Still need help?
Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].