Short answer: We buy your items within 12–24 hours on business days. After that, the timing depends mostly on the seller: how quickly they ship, and how long their courier takes to reach our warehouse. Once the package arrives, we log it into your account within 24 hours at the latest, usually the same day.
What each stage means
| Status | What's happening | Who we're waiting on | Typical time |
|---|---|---|---|
| Pending | We've received your request, and it's waiting to be processed. | Us | Together with Processing: 12–24 hours, business days only |
| Processing | Our team is working on your purchase. | Us | |
| Purchased | We've placed the order with the store or seller. | The seller, to ship it | Depends on the seller |
| Shipped | The seller has sent the package to our warehouse, not to you yet. | The seller's courier | Depends on the seller's shipping option |
| Delivered | The package has reached our warehouse and is logged into your account. We email you. | — | Logged within 24 hours, usually the same day |
Delivered is the last Personal Shopper step. It means the item is in your ForwardMe account, not at your door. Shipping it to you is a separate step: you create a shipment from your account, choose a delivery address and a shipping option, and we send it to you.
Pending or Processing: why it can take longer
Our team buys items on business days only. We don't work on Saturday or Sunday, so a request placed on Friday evening or over the weekend is handled on the next business day.
A request can also stay in Pending or Processing when something needs your attention:
- An unpaid extra invoice. If the final cost is higher than what you paid, for example because of the seller's domestic shipping, we send you an invoice for the difference. We place the order as soon as it's paid, so check your email.
- A link we can't use. We need the link to the exact product page. A store's homepage or a general social media link doesn't tell us which item to buy.
- A Turkish site that asks for an OTP. Contact our support team. We'll help and can provide an alternative phone number for verification.
Purchased and Shipped: the seller's part
Once we've bought the item, the seller decides how quickly it ships and which courier carries it to our warehouse. This is the stage that varies most, especially on marketplaces where every seller works differently.
If a seller doesn't ship your item for any reason, let us know. There's no fixed waiting period: once we've identified the problem, we issue your refund within 12–24 hours, and it reaches your card or PayPal within 1–3 days.
Tip: before you submit a request, add the items to the seller's own cart to see whether free or faster shipping is available, and note your choice at Personal Shopper checkout.
Delivered: when it arrives
We log the package into your account within 24 hours at the latest, usually the same day, during warehouse working hours on weekdays. We email you when it's there. See "My package shows as delivered but isn't in my account yet" if the seller's tracking says delivered and you can't see it.
Common questions
It's been 24 hours and my order still says Pending or Processing. Is something wrong? Check the day first: we buy on business days only, so weekends don't count. Then check your email for an extra invoice. If neither applies, contact us with your request details.
My order has said Purchased for over a week. What's happening? We're waiting for the seller to ship. If you think the seller isn't going to ship, let us know and we'll look into it. If they don't, we'll refund you.
Does "Shipped" mean it's on its way to me? Not yet. It means the seller has shipped it to our warehouse. You ship it to yourself once it's in your account.
My order says Delivered, but I don't have it. Why? Delivered means the item reached our warehouse and is in your ForwardMe account. To get it to your door, create a shipment from your account.
Do I need to do anything while I wait? Usually not. Just pay any extra invoice we send, and create your shipment once the package appears in your account.
Still need help?
Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].