Short answer: At checkout you can add extras to your shipment, such as extra protection, invoice removal and faster warehouse handling, each for a small fixed fee. Normally your package leaves our warehouse within 1–2 business days after you pay. Urgent Handling and Express Mailout speed up that warehouse step, not the courier's delivery time.
The add-ons and what they cost
| Add-on | What it does | Price |
|---|---|---|
| Extra Bubble | Adds more bubble wrap around your items | $2 |
| Extra Tape | Adds more tape to seal the box | $1 |
| Security Tape | Seals the box with security tape | $2 |
| Fragile Sticker | Marks the box as fragile | $1 |
| Remove Invoice & Packing Slip | Takes the store's invoice and packing slip out of the box | $1 |
| Urgent Handling | Priority processing and dispatch | $10 |
| Express Mailout | Dispatched from our warehouse as quickly as possible | $2 |
You'll also see a Photo Request option. It gives you extra photos of your items and costs $5 on the Free plan, $2 on Premium, and free on VIP. See "Do you open my packages? Inspection and photos".
Extra protection
Extra Bubble, Extra Tape, Security Tape and a Fragile Sticker help when you're shipping something delicate or want a sturdier, clearly sealed box. You can combine them.
Removing the invoice and packing slip
Remove Invoice & Packing Slip is popular for gifts, when you don't want the recipient to see the store's paperwork and prices. It only removes the paper from the box. You still fill in the customs declaration for your shipment as usual. See "Customs paperwork: declarations, invoices and high-value shipments".
Faster handling: Urgent Handling vs Express Mailout
Both add-ons shorten the time your package spends at our warehouse after you pay. They work differently:
- Urgent Handling ($10): your package is picked from the shelf with priority, so it's processed and dispatched first.
- Express Mailout ($2): once your package is ready, it moves to the front of the mail-out queue so it leaves as quickly as possible.
Without either, your package ships out within 1–2 business days after payment. Our warehouse doesn't work on weekends, so a shipment paid on a Friday afternoon is handled the next working day.
Neither add-on changes the courier's transit time. Delivery time depends on the courier, the service and your destination. Express services usually take 1–5 business days, and the estimate shown at checkout is the one to go by. See "Estimating your shipping cost and delivery time".
Common questions
Will Urgent Handling get my package to me faster? It gets your package out of our warehouse faster. Once the courier has it, delivery follows the courier's own schedule.
What's the difference between Urgent Handling and Express Mailout? Urgent Handling prioritizes picking and processing your package. Express Mailout moves it to the front of the queue for dispatch.
Can I add an add-on after I've paid? Add-ons are chosen at checkout. If you've already paid, contact our support team as soon as possible and we'll check what's still possible.
Do add-ons apply when I consolidate packages? Yes, you choose them at checkout for the new consolidated package. Keep in mind that consolidation itself takes 2 business days. See "Consolidating packages: how to request it, how long it takes and what it costs".
Still need help?
Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].