Short answer: We don't accept your own prepaid shipping label or your own carrier account for shipments leaving our warehouse, and we don't ship to other package forwarding addresses. Returns to a US seller work differently: there, a label from the seller is welcome.
Your own label or carrier account
You can't send us a prepaid label, or give us your own UPS, DHL, FedEx or other carrier account number, for a shipment from our warehouse to you. Every shipment goes out on one of the services offered at checkout, with the label we create for it.
The good news is that you can still choose. Checkout shows every carrier and service available for your package and destination, with the price and delivery estimate for each. See "Carriers and shipping services we use".
Shipping to another package forwarder
We don't ship to the address of another package forwarding or reshipping service. Your shipment has to go to the recipient's own address.
If you're not sure whether we deliver to your country, see "Where we ship from and to".
Returns are different
Sending an item back to a store or seller in the US is a return, not a forwarded shipment, and labels work differently there:
- If the seller gives you a return label, send it to us and we'll attach it. A $10 handling fee applies.
- If you'd like us to provide the label, we charge the courier cost plus $10.
- QR-code returns aren't accepted for now, because they need the package to be taken to a drop-off location in person. If the seller offers no other option, contact our support team.
For the full process, see "Returning a package to a US seller".
Labels from stores are fine
This is only about shipments leaving our warehouse. Stores and sellers ship to your ForwardMe address with their own labels all the time, and that's exactly how it should work. Just make sure your suite number is on the label. See "What is a suite number and why does it matter?".
Common questions
I have a discounted rate with a carrier. Can I use my account? No. Shipments from our warehouse only go out on the services shown at checkout.
Can I print my own label and send it to you to attach? Not for a shipment to you. The only exception is a return to a US seller, where you can send us the seller's return label.
Can you ship my package to another forwarder's address in my country? No. We only ship to the recipient's own address.
The seller sent me a QR code for the return. Can you use it? Not for now. QR-code returns need an in-person drop-off. Ask the seller for a printable label, or contact our support team if there's no other option.
Still need help?
Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].