Short answer: No, we don't offer in-person pickup at our warehouses. To get your package, create a shipment to any address, including an address within the US.
Why we don't offer pickup
Our warehouses hold packages for many customers, and keeping them secure is a priority. For security reasons, only our team handles packages inside the warehouse, and every package leaves through a courier with tracking. That way each package has a clear record from the day it arrives to the day it's delivered.
What you can do instead
- Ship it to yourself. Create a shipment from your account and choose a courier at checkout. You can track it all the way to your door.
- Ship it within the US. We offer domestic shipping within the US, so you can send a package to a friend, family member or your own address in another state. Our Delaware warehouse has no state sales tax, but if you ship to another state, you're responsible for any taxes that apply there.
- Send it back to the seller. If you no longer want the item, you can return it. See "Returning a package to a US seller".
Common questions
I live near the warehouse. Can I come by and collect my package? No. Pickup isn't offered at either warehouse, but you can ship the package to a nearby address within the US.
Can a friend collect it for me? No. Packages leave the warehouse only through a shipment you create in your account. You can ship it to your friend's address instead.
Can I use my own carrier account or label to collect it? No. Your own labels and carrier accounts aren't supported. Choose a courier at checkout when you create a shipment.
I don't want the item anymore. What are my options? You can send it back to the seller. A $10 handling fee applies, plus the courier cost if we provide the label. See "Returning a package to a US seller".
Still need help?
Our support team is available on weekdays from 09:00 to 17:00 ET at [email protected].