When do I need to use Personal Shopper service?
There are several reasons why you might want to use a Personal Shopper service. Firstly , you may not feel comfortable entering your credit card details on multiple websites just for a one-time purchase. Secondly , certain companies such as Apple,...
What happens if one of the item in my order is out of stock?
We promptly notify you, offer alternative item options, or provide a full refund if desired.
How to get Shipping Insurance? What does Shipping Insurance cover?
Obtain shipping insurance during checkout with Forwardme to protect against damaged, lost, or stolen packages.
How to file a claim?
In order to file a claim, all you need to do is to gather proof of trouble, send them to us!
In which situations I cannot file a claim case?
In some certain situations, even though, you have purchased shipping insurance, you cannot file a claim case. This is because, even our shipping insurance has somethings that cannot be insure.
How to get Shipping Insurance? What does it cover?
A Shipping insurance can save you tons of money and time!
How does the consolidation process work?
We offer a consolidation service to help our customers save money on international shipping.
How do I request a consolidation (combine) request?
Requesting consolidation to save on shipping costs.
What should I do after consolidation?
Consolidation is an advantageous feature provided by Forwardme that allows you to combine multiple packages into a single shipment, potentially saving you significant costs on international shipping.
How to save on shipping costs?
Discover effective strategies to save money on shipping costs with Forwardme.com
What is Personal Shopper?
When it comes to international shopping, there are often numerous challenges to face.
Is it possible to order from multiple retailers on one Personal Shopper request?
Place your Personal Shopper order from multiple retailers.
How to create a new Personal Shopper request?
Creating a Personal Shopper order.
When do I need to use Personal Shopper service?
There are several reasons why you might want to use a Personal Shopper service. Firstly , you may not feel comfortable entering your credit card details on multiple websites just for a one-time purchase. Secondly , certain companies such as Apple,...
Can I return a package that has been shoped via Personal Shopper?
If you have purchased an item through our Personal Shopper service and wish to return it, we're here to assist you. Here's how the return process works: Delivery to Warehouse: Once your order is delivered to our warehouse, our team will process i...
What are Personal Shopper Fees?
These fees help cover the costs involved in providing a reliable and efficient forwarding and shopping experience for our customers. For the Personal Shopper service, the following fees apply: Personal Shopper Fee : The Personal Shopper fee is ap...
What happens if one of the item in my order is out of stock?
We promptly notify you, offer alternative item options, or provide a full refund if desired.
What are the payment methods of Personal Shopper?
We accept major credit cards, PayPal, and Google/Apple Pay, ensuring a secure and convenient payment experience.
Are there any restriction on the items I want to buy with Personal Shopper?
When using Forwardme's Personal Shopper service, it's crucial to be aware of potential restrictions on the items you wish to purchase.
How long does it take to process a Personal Shopper order?
We understand the importance of timely purchases, particularly when it comes to taking advantage of limited-time offers or discounts.
What happens if the retail doesn't ship to Forwardme address?
Overcome shipping limitations with Forwardme.com when retailers don't ship to freight forwarder addresses.
Can I request repacking?
Yes, you can request a repacking. If the original box is too big for items, our packing specialist can repack your package to minimize the cost. There is no fee for repacking. We want to make sure that you are happy with your package and shipment.
How photo request works?
We’ll take 1-3 exterior photos of every package received for free - we want you to be able to see exactly what was delivered. You may also request additional photos, for $3 per photo for Free membership and $2 per photo for Premium and VIP member...
What are packing preferences?
You can request additional preferences for your package/s. While you create a shipping order, you may request additional actions on your package. Here are some examples of requests. Special requests that take up to 15 minutes are the standard for...