To file a claim, there is one major keypoint to check. Declared value of the package. If the package value is higher than $100, you'd have to be purchase Shipping Insurance for your shipment. Lets say, you have purchased your Shipping Insurance, or your declared package value is lower than $100;

  • Check what proof you need. 
  • Gather the proof requested such as photos, police report, cam records etc. 
  • Send all the proof to with Shipping Order details. 

That is all! Our team will get back to you ASAP for your claim case, and update you regarding it within the first business day.