We strive to ensure a seamless shopping experience for our customers through our Personal Shopper service. However, there may be instances where an item you've requested becomes out of stock. In such cases, we have a clear process in place to address this situation.

If an item in your order is out of stock, rest assured that we will promptly notify you regarding this matter. Our team will provide you with an update and discuss the available options moving forward.

Here's what you can expect:

  1. Alternative Item: If you wish, you can choose an alternative item for us to purchase on your behalf. Our team will work with you to find a suitable replacement that meets your requirements.

  2. Order Cancellation and Refund: If you prefer not to select an alternative item, we can cancel the out-of-stock item from your order and issue a full refund to you. Our priority is to ensure your satisfaction, and we understand that having an item out of stock can be disappointing.

Our team is dedicated to providing excellent customer service and will assist you throughout this process to ensure a positive outcome.