Can I request repacking?
Yes, you can request a repacking. If the original box is too big for items, our packing specialist can repack your package to minimize the cost. There is no fee for repacking. We want to make sure that you are happy with your package and shipment.
How photo request works?
We’ll take 1-3 exterior photos of every package received for free - we want you to be able to see exactly what was delivered. You may also request additional photos, for $3 per photo for Free membership and $2 per photo for Premium and VIP member...
What are packing preferences?
You can request additional preferences for your package/s. While you create a shipping order, you may request additional actions on your package. Here are some examples of requests. Special requests that take up to 15 minutes are the standard for...