Insurance is an add-on that we offer in the check-out section of Shipping Check-out. In today’s fast-paced world, ensuring the safety of your shipped items is more important than ever. At Forwardme, we understand the value of peace of mind, which is why we offer comprehensive shipping insurance. For just $3 per $100 of package value, you can protect your items against damage, loss, and theft. Imagine shipping a package valued at $250; securing insurance for such a package would only cost you $9. Our commitment to your peace of mind doesn’t end there; we partner with specialized third-party organizations to provide you with robust insurance coverage.
Here's How It Works
Our shipping insurance covers several unfortunate events, including package damage, loss, and theft. To ensure that you're fully supported, we've made the claim process straightforward and user-friendly. Should the unexpected happen, you have five days from the date of delivery to file a claim. It’s essential to provide detailed documentation to support your claim, which varies depending on the nature of the claim:
Damaged Packages
- Images showing the damage on both the item and the packaging (exterior and interior).
- Detailed images of the damage.
- A clear understanding of the product value or repair cost.
- Repair cost or salvage value.
- Amount requested to be paid.
Lost Packages
Shipment that has no tracking update after 30 days
- An invoice with both the buyer and seller listed.1.
1.This documentation is crucial for us to process your claim efficiently and ensure that you're compensated for the lost shipment.
Stolen Packages
- An invoice with both the buyer and seller listed
- Evidence supporting the theft claim. This can include a police report, security footage, or an incident report from a residential building or authority.
Along with the claim amount, evidence supporting the theft claim is necessary. This can include a police report, security footage, or an incident report from a residential building or authority.
For all claims, an invoice with both the buyer and seller listed is mandatory. Depending on the specifics of your case, we may request additional proof or information.