While Forwardme is typically able to assist with returns, the conditions vary when dealing with websites like eBay and Mercari.

At Forwardme, we endeavor to assist with returns wherever possible. However, it's important to note that platforms like eBay and Mercari present unique challenges. Unlike traditional sellers, these platforms host a multitude of independent merchants. As a result, purchases made through our Personal Shopper service from these platforms cannot be returned, since they do not accept returns for items acquired in this manner.

For all other platforms, especially those selling handmade items, we advise you to familiarize yourself with their specific return policies. In cases where you're considering purchasing a handmade product, your return request might not be accommodated.