What is the processing time? Where is my package?

Many thousands of packages are delivered to our warehouse each day. Depending on the time of year, after a package arrives at the warehouse it can take up to 1-4 business days to appear in your account. Our operations can receive packages between 9 am - 5 pm Monday-Friday, excluding U.S. Holidays. Forward.me is not responsible for packages that are delivered outside of working hours. 

Packages without a suite number will delay the processing time. If your package does not appear in your account, then there is a possibility we were not able to process your package.

If you believe this is the case, please contact us providing the tracking number and any other additional information about your package to assist our investigation.

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