Yes. Forward.me opens every package when it arrives at our facility. Our trained operators will look at the boxes to see if they were broken during shipping and if they can be shipped out of the USA.
If the merchant included an invoice, we will compare the contents of the package to the purchases shown on the invoice to ensure you received the correct items. If the invoice shows the price you paid, we will also enter these values for you.
If you receive an item that is not in the manufacturer's original packaging or is not from a trusted merchant, we will open the product packaging to inspect the item. This allows Forward.me to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from the USA.