When ordering online with a U.S. address, what happens if I forget my suite number?

If you forgot your suit number when ordering your purchase with your U.S. address online, please immediately enter your package and tracking number in the ''Expected Package'' section of your account to help with locating. 

When there is no suite number on a package or if the name on the package does not match the suite, the package will be placed in the unclaimed package account. We will take photos of the contents to help match the package to the owner and fill out the customs declaration form. Content Photos and Customs Declaration fees will be assessed on the package. 

If your package was delivered and has not been entered into your account within 1-4 business days, please contact us, provide the tracking number and any other additional information about your package to assist our investigation.

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