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Help Center
Packages
Getting Started
Packages
Shipping, Tracking & Returns
Tracking
Shipping
Returns
Shipping Batteries
Customs, Duties, and GST
Restricted Merchandise
Services
Consolidation
Claims, Insurance & Fraud
Insurance
Personal Shopper
Packages
What are the maximum weight and dimensions of each carrier?
What are the additional fees for heavy or long packages?
How long does the package processing take?
What should I do once the warehouse has received my package?
Will you charge me for each package I received even though I only placed one order from the retailer?
Can my delivery from Forwardme's operation facility be picked up by someone I know?
What happens if I forget my suite number when placing an online order with a U.S. address?
Will Forwardme open my package?
What is dimensional (DIM) weight?
What does "Delivery Attempt Failed" mean?
Will I be notified when my package arrived?