**Short answer:** We collect the details we need to receive and ship your packages and to take payment: your name, contact details, addresses and what's in your shipments. We share them only with the companies that help us do that, such as couriers, customs authorities and payment providers. You can ask to see, correct or delete your data at any time by emailing support@forwardme.com.

## What we collect

- **Account details:** your name, email address, phone number, and your billing and delivery addresses.
- **Payment details:** card payments are processed by Stripe and PayPal payments by PayPal.
- **Package and shipment details:** tracking numbers, weights and sizes, the photos we take of arriving packages, and the contents and values declared for customs.
- **Verification details:** if we ask you to verify your account after unusual payment activity, the information you send us for that check.
- **Warehouse recordings:** our warehouses are under CCTV, and packages may be photographed or recorded when they're opened.
- **Website usage data:** cookies and similar technologies that help us run and improve the website and measure our advertising.

## Who we share it with

We share your data only with the companies and authorities that make the service work:

| Who | What they receive | Why |
|---|---|---|
| Couriers, such as UPS, FedEx, DHL and USPS | Your name, delivery address, phone number and shipment details | To deliver your shipment |
| Customs authorities | The customs declaration and commercial invoice we prepare for your shipment | To clear your shipment through customs |
| Our insurer, EasyPost | The details of an insured shipment and your claim | To review a claim, if you buy insurance and file one |
| Payment providers, Stripe and PayPal | Your payment details | To take payment |
| Technical providers, such as our hosting and security services | The data stored in and passing through our systems | To run the website and your account |
| Analytics and advertising services, such as Google and Meta | Website usage data collected by cookies | To measure and improve the website and our advertising |

Where the law requires it, we may also share information, including warehouse recordings, with law enforcement.

## How long we keep it

We keep personal data for as long as we need it for the purpose we collected it for, and longer where the law requires us to.

## Your rights

You can ask us to:

- **see** the personal data we hold about you and get a copy of it
- **correct** anything that's wrong
- **delete** your data
- **send** your data to you, or to another service, in a common machine-readable format
- **stop or limit** how we use it, or withdraw a consent you gave earlier

You can also complain to your local data protection authority. Requests are free. For users covered by the EU's GDPR, we answer within one month.

To make a request, email **support@forwardme.com**. Deleting your account also deletes your personal data. See "Cancelling your membership or deleting your account".

## Cookies

You can change your cookie and advertising preferences on our website at any time. For the full details of every service we use on the website, see our [Privacy Policy](https://www.forwardme.com/privacy).

## Common questions

**Who can see the photos of my packages?**
You can see them on the package's detail page in your account. Our team uses them to check packages when they arrive.

**Can I turn off personalised advertising?**
Yes. You can opt out of interest-based advertising in your cookie preferences on our website. Our [Privacy Policy](https://www.forwardme.com/privacy) also explains how to opt out with each advertising service.

**Where is my data stored?**
Our service providers process it mainly in the United States.

**How do I delete my data?**
Delete your account in your account settings, or email support@forwardme.com. See "Cancelling your membership or deleting your account".

## Still need help?

Our support team is available on weekdays from 09:00 to 17:00 ET at support@forwardme.com.