**Short answer:** Yes. You can protect your account with two-step sign-in, every package that reaches us is inspected and photographed, and you pay with trusted methods such as major cards and PayPal. You can also add optional shipping insurance and read what other customers say about us on Trustpilot.

![How we protect you](https://support.forwardme.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBcklnIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--97730263b3a61df223e3717508af39777d4e9bdc/trust.png)

## Who we are

ForwardMe has been forwarding packages since **2013**. The service is operated by **Gekron Limited Liability Company**, 604 Carson Dr., DE 19701, United States.

## See what other customers say

The best way to judge a service is to hear from people who use it. You can read independent reviews from ForwardMe customers on our Trustpilot page: https://www.trustpilot.com/review/forwardme.com.

## How we protect your account

- **Two-step sign-in (2FA).** Turn it on in your account settings. Even if someone learns your password, they can't sign in without the second step.
- **Payment verification.** We watch for suspicious payment activity. If something looks unusual, we may ask you to verify your account before it continues as normal. This helps stop card fraud on your account and others.

For step-by-step tips, see "Keeping your account secure: two-step sign-in and account verification".

## How we protect your packages

- **Your suite number links every package to you.** Each customer has a personal suite number, and it's how we match an arriving package to the right account. If a package arrives without it, add it under **Expected Packages** so we can match it quickly, at no charge.
- **Every package is opened, inspected and photographed.** We photograph the outer box, the shipping label and the items inside, and keep them on record at no charge. See "Do you open my packages? Inspection and photos".
- **We log packages quickly and tell you.** Delivered packages are logged into your account within 24 hours at the latest, usually the same day, and we email you when they are.
- **Optional shipping insurance.** You can insure a shipment at checkout for $3 per $100 of declared value, up to $5,000 per shipment. Insurance is provided by a third-party insurer, EasyPost, Inc. See "Shipping insurance: what it costs and what it covers".
- **Carrier cover without insurance.** Major carriers (FedEx, UPS, DHL) cover up to $100, excluding the shipping cost.

## How you pay

Payments are processed through **Stripe** and **PayPal**. You can pay with **Visa, Mastercard, American Express, PayPal, Apple Pay or Google Pay**. All charges are in US dollars, and refunds reach your card or PayPal within 1–3 days once issued. See "Accepted payment methods".

## Your agreement with us

Two parts of our [Terms](https://www.forwardme.com/terms) are worth knowing about up front.

**You appoint us as your agent.** By using the service you authorise us, as your agent, to sign shipping documents, prepare customs declarations and commercial invoices, and file Electronic Export Information (EEI) on your behalf (§3.1–3.4). This is what makes a lawful export possible: without it, nobody at our warehouse could complete the paperwork for a package you've asked us to send.

**Disputes go to arbitration.** The Terms include binding arbitration and a class-action waiver (§13.2–13.5). You can opt out by emailing **legal@forwardme.com within 30 days of creating your account**. The right is time-limited, so if you want to keep it, send that email early.

## Simple habits that keep you safe

- Use a strong password that you don't use anywhere else.
- Turn on two-step sign-in.
- Always add your suite number in Address Line 2 when you shop.
- If an email asks you to sign in, go to the ForwardMe website yourself instead of clicking the link.
- Not sure a message is really from us? Contact support@forwardme.com before you share anything.

## Common questions

**Is ForwardMe a real company I can trust with my packages?**
Yes. Read independent customer reviews on our Trustpilot page, and see the protections above that cover your account, packages and payments.

**Do you open my packages?**
Yes, every package is opened and inspected, and we photograph the box, the label and the items at no charge. This protects you and makes sure everything can be shipped.

**What if my shipment is lost or damaged?**
With insurance, file a claim through our insurance claim form right away, with all the evidence you have. Without insurance, major carriers cover up to $100, excluding shipping. See "Lost or damaged shipment: how to file a claim".

**Why was I asked to verify my account?**
It's a routine check after suspicious payment activity. Complete the request, because accounts that don't complete verification are suspended.

## Still need help?

Our support team is available on weekdays from 09:00 to 17:00 ET at support@forwardme.com.