**Short answer:** We ship from our warehouses in the **US (Delaware)** and **Turkey**. We don't have a UK warehouse at the moment. We deliver to addresses around the world and within the US, apart from a small number of embargoed destinations. Remote-area fees and carrier surcharges depend on your delivery address, and you'll see them before you pay.

## Where we ship from

| Warehouse | Status |
|---|---|
| United States (Delaware) | Active |
| Turkey | Active |
| United Kingdom | Not active yet |

When you sign up, your dashboard shows both your US and your Turkey address, each with your suite number. Use the address for the country the store is in. For example, use your Turkey address for Turkish stores and your US address for US stores.

You may have seen a UK address mentioned in older pages. That service isn't active, so please don't send packages to a UK address for ForwardMe.

## Where we ship to

We ship internationally from both warehouses. You choose your delivery address from your **Address Book** when you create a shipment, and checkout shows the couriers, services and prices available for that address. See "Carriers and shipping services we use" for the full list.

We also offer **domestic shipping within the US**. Our US warehouse is in Delaware, which has no state sales tax. If we ship your package to an address in another US state, you're responsible for any taxes that apply there.

## Where we can't ship

US export rules prohibit shipping to comprehensively sanctioned destinations, so we can't deliver to:

- Cuba
- Iran
- North Korea
- Syria
- Crimea
- The DNR and LNR regions

This isn't a commercial choice and we can't make an exception. See our [Terms](https://www.forwardme.com/terms) (§4.2).

## Check your destination before you buy

Some things depend on the exact address or country you're shipping to:

- **Remote areas.** Couriers charge an extra fee to deliver to some remote or rural addresses. The fee varies by courier and is typically **$40–$50**. You'll see whether your address is in a remote area when you add it to your account. The shipping calculator also has a "Check remote area" button.
- **Carrier risk and demand surcharges.** Carriers such as DHL, UPS and FedEx add surcharges for some destinations, for example areas they class as elevated-risk or high-demand. These amounts change often and are set by the carrier. If one applies to your shipment, the amount appears at checkout before you pay.
- **Restricted destinations and trade rules.** Some countries restrict or ban certain products, and some destinations have extra rules. Check your country with our [import and export trade restrictions lookup tool](https://www.forwardme.com/import-export-trade-restrictions-lookup-tool).
- **Duties and DDP.** Import duties and taxes in your country are separate from shipping. Our [duty calculator](https://www.forwardme.com/duty-calculator) estimates them, and the options at checkout show whether duties can be prepaid (DDP) for your destination.

## Personal Shopper coverage

If a store won't accept your card or your address, our Personal Shopper team can buy for you. Personal Shopper is available for stores in the **US and Turkey**. See "Personal Shopper: when you need it and how to place a request".

## Common questions

**When will you support UK addresses?**
Our UK warehouse isn't active yet, so we can't receive packages there. We ship from the US and Turkey only.

**Can you ship my package to another address inside the US?**
Yes. We offer domestic shipping within the US. If the address is in another state, you're responsible for any taxes that apply there.

**Is the remote-area fee optional?**
No. It's charged by the courier for delivering to that address. You can see whether your address is in a remote area when you add it to your account, before you ship.

**Can I ship to a PO Box or an APO/FPO address?**
It depends on the courier, and many couriers can't deliver to these addresses. Please contact our support team before you choose one as your delivery address.

**Can I buy from a store in another country and send it to my ForwardMe address?**
You can use your ForwardMe address with any store that delivers to it. Our warehouses are in the US and Turkey, so the store must be willing to ship there.

## Still need help?

Our support team is available on weekdays from 09:00 to 17:00 ET at support@forwardme.com.