**Short answer:** Free members get 15 days of free storage, Premium members 45 days and VIP members 120 days, counted from the day the package is logged into your account. After that there's a 30-day grace period with a daily storage fee. Nothing ever ships automatically, so a package that's still in storage at the end of the grace period is disposed of, free of charge.

![Free storage, paid grace period and disposal day for the Free, Premium and VIP plans](https://support.forwardme.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBcG9nIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--bba3f27937512b4be0cb73f637afdf995cec701c/storage.png)

## Free storage by plan

Your storage period starts on the day we log the package into your account, not the day the carrier delivered it. We log packages within 24 hours at the latest, usually the same day.

| Plan | Free storage | Paid grace period (daily fee) | Disposal |
|---|---|---|---|
| Free | Days 1–15 | Days 16–45 | Day 45 |
| Premium | Days 1–45 | Days 46–75 | Day 75 |
| VIP | Days 1–120 | Days 121–150 | Day 150 |

Each package has its own storage clock, based on the day that package was logged.

## What happens after the free period

1. **The grace period starts.** For 30 days, your package stays with us and a daily storage fee applies. You can still ship it at any time during this period.
2. **Disposal.** If the package hasn't been shipped by the end of the grace period, we dispose of it. We don't charge for disposal, but the package can't be recovered afterwards. An unclaimed package may also be sold or donated instead of disposed of. If there's a balance owed on your account, proceeds from a sale can go towards covering it — see "If you have an unpaid balance" below.

**Nothing ships automatically.** We never send a package on without you creating the shipment and paying for it, so a package you don't ship in time is disposed of rather than forwarded to your address.

Contact our support team if you'd like to know the current daily fee for your plan.

## If you have an unpaid balance

While money is owed on your account, our [Terms](https://www.forwardme.com/terms) (§9.6) give us a lien over the goods we're holding for you: we can keep your packages in our warehouse until the balance is settled. Contact our support team if there's a problem with a payment, so a package doesn't sit in storage while a balance stays open.

## How to avoid storage fees

- **Ship within your free period.** Create your shipment in your account before the free days run out.
- **Plan ahead when combining packages.** Consolidation takes 2 business days, so leave enough time before your free period ends.
- **Need more free days?** Premium and VIP plans include longer free storage. See our [membership page](https://www.forwardme.com/membership) to compare plans.

If you need to keep a package longer than your storage period allows, contact our support team **before** the grace period ends.

## Common questions

**How many free storage days do I get as a Free member?**
15 days from the day the package is logged into your account. You may have seen a different number in older materials. 15 days is correct.

**When does the storage clock start?**
On the day we log the package into your account. Each package has its own clock.

**Will you ship my package to me automatically if I don't?**
No. Nothing ships automatically. If you don't create and pay for a shipment before the grace period ends, the package is disposed of.

**Is there a fee to dispose of my package?**
No. Disposal is free.

**Can you keep my package for another 30 days?**
The paid grace period already gives you 30 extra days after your free storage ends, with a daily fee. If you need more time than that, contact our support team before the grace period ends.

**I got a storage warning for a package I can't see in my account. What should I do?**
Contact our support team with the details from the email, and we'll check it for you.

## Still need help?

Our support team is available on weekdays from 09:00 to 17:00 ET at support@forwardme.com.