What happens if I forget my suite number when placing an online order with a U.S. address?

If you ordered something online using your U.S. address but forgot to use your suit number, please submit your parcel and tracking number as soon as possible in the "Expected Package" section of your account to aid in finding.

A package will be added to the unclaimed package account if it doesn't have a suite number or if the name on it doesn't match the suite. 
In order to help match the parcel to its owner and complete the customs declaration form, we will snap pictures of the contents. 
Fees for Content Photos and Customs Declarations will be added to the shipment.
If your package was delivered and has not been entered into your account within 1-4 business days, please contact us, and provide the tracking number and any other additional information about your package to assist our investigation.